Terms & Conditions

Last updated: September 2025

These Terms & Conditions (“Terms”) govern your access to and use of services offered by Davi-AI (“we,” “us,” or “our”), including CRM implementations, websites and funnels, automations, AI agents, and related consulting and support (collectively, the “Services”). By purchasing, accessing, or using our Services, you agree to these Terms.

1. Scope of Services

We provide done-for-you setup and ongoing management as described on your order form, invoice, or service agreement. Any additional work outside the agreed scope may require a change order and additional fees.

2. Accounts & Client Responsibilities

  • You must provide timely access to required systems (e.g., domains, hosting, CRM, ad platforms, messaging providers) and accurate content (copy, images, brand assets, legal notices).
  • You are responsible for compliance with applicable laws and platform policies when using the Services (e.g., SMS/WhatsApp consent, email sender compliance, call recording disclosures).
  • Delays in feedback, content delivery, or approvals may extend timelines; milestones are estimates, not guarantees.

3. Fees, Retainers & Payments

  • Setup fees are due upfront and are non-refundable once work begins.
  • Retainers are billed monthly in advance and auto-renew unless canceled per Section 8.
  • Third-party platform costs (e.g., ad spend, phone/SMS fees, AI model usage, hosting, software licenses) are paid by you directly or rebilled separately.
  • Late or failed payments may pause or terminate Services.

4. Content & Intellectual Property

  • You grant us a license to use your logos, trademarks, and content solely to deliver the Services.
  • Custom implementations, templates, and configurations we create for you are licensed for your internal business use. Our underlying methods, libraries, and frameworks remain our intellectual property.
  • You are responsible for securing rights to any third-party content you supply.

5. AI & Automation Disclaimer

AI agents and automations may generate outputs based on provided data and third-party models. We make no warranty that outputs will be error-free or suitable for any specific purpose. You should review and monitor automations and AI responses, especially for regulated or sensitive use cases.

6. Results & Marketing Performance

We do not guarantee specific outcomes (e.g., number of leads, appointments, or revenue). Results depend on factors beyond our control, including market conditions, offer quality, and your internal operations and follow-up.

7. Confidentiality & Data Protection

Each party will keep the other’s confidential information secure and use it only to perform obligations under these Terms. We follow reasonable technical and organizational measures to protect data. For details on personal data, see our Privacy Policy.

8. Term, Cancellation & Termination

  • Term begins on the effective date of your order and renews month-to-month unless otherwise stated.
  • You may cancel future renewals by emailing [email protected] at least 7 days before your next billing date.
  • We may suspend or terminate Services for material breach, non-payment, illegal use, or platform policy violations. Fees already paid are non-refundable unless required by law.

9. Third-Party Services

Our Services often integrate with third-party platforms (e.g., GoHighLevel, Google, Meta, Twilio/WhatsApp). Your use of those platforms is subject to their terms, and we are not responsible for their availability, changes, or policies.

10. Warranties & Disclaimers

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services is limited to the fees you paid to us in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data.

12. Indemnification

You agree to defend, indemnify, and hold us harmless from claims arising from (a) your content, data, or instructions, (b) your unlawful or non-compliant use of the Services, or (c) your violation of these Terms or third-party rights.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Before filing any formal action, the parties will attempt in good faith to resolve disputes informally within 30 days of written notice. If unresolved, disputes shall be brought in the state or federal courts located in Austin, TX, and the parties consent to jurisdiction and venue there.

14. Changes to Terms

We may update these Terms from time to time. The “Last updated” date will reflect changes. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

15. Contact

If you have questions about these Terms, contact us at [email protected].